Refund Policy
Last Updated: January 2025
At Image to Video AI, we want you to be completely satisfied with your purchase. This refund policy outlines the terms and conditions for requesting refunds for our services.
Refund Eligibility
We offer refunds under the following conditions:
- Time Frame: Refund requests must be made within 7 days of the original purchase date
- Usage: Credits or services must be unused to qualify for a refund
- Payment Method: Refunds will be issued to the original payment method used for the purchase
Non-Refundable Items
The following items are not eligible for refunds:
- Credits that have been partially or fully used
- Purchases made more than 7 days ago
- One-time credit packages after any usage
- Custom enterprise solutions (governed by separate agreements)
Subscription Refunds
Unused Subscriptions
If you have not used any credits from your subscription:
- Full refund available within 7 days of purchase
- Subscription will be immediately cancelled upon refund
How to Request a Refund
To request a refund, please email us at support@imagetovideoai.xyz with:
- Email address used for the purchase
- Order number or transaction ID
- Reason for the refund request
- Date of purchase
Processing Time
- Refund requests are typically processed within 5-7 business days
- You will receive a confirmation email once your refund has been processed
- Funds may take additional 3-5 business days to appear in your account, depending on your bank
Special Circumstances
Technical Issues
If you experience technical problems preventing you from using our service:
- We will first attempt to resolve the issue
- If unresolvable, a full refund will be provided regardless of the 7-day limit
Unauthorized Charges
If you believe there has been an unauthorized charge:
Duplicate Purchases
Accidental duplicate purchases will be refunded immediately upon verification
Subscription Cancellation
- You can cancel your subscription at any time through your account dashboard
- Cancellation stops future charges but does not automatically trigger a refund
- You retain access to services until the end of your current billing period
Exceptions
We may make exceptions to this policy on a case-by-case basis for:
- Medical emergencies
- Documented service outages on our end
- Other extenuating circumstances at our discretion
Changes to This Policy
We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to this page. We encourage you to review this policy periodically.
If you have any questions about our refund policy, please contact us:
Email: support@imagetovideoai.xyz
Response Time: Within 24-48 hours
By using Image to Video AI services, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.